Effective Date: 01 November, 2025
Thank you for choosing Autolyte Car Audio. We’re dedicated to delivering premium car audio products and ensuring every customer is completely satisfied. If your purchase doesn’t meet your expectations, our Refund and Returns Policy provides a clear and hassle-free process.
1. Returns
Eligibility
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, in original packaging, and include all manuals, cables, and accessories.
- Custom-built or special-order items are not eligible for return.
How to Start a Return
- Email us at 📧 support@autolytecaraudio.com with your order number and reason for return.
- We’ll provide a Return Authorization (RA) number and shipping instructions.
- Pack the item securely, including your receipt and RA number.
- Ship the package to the address provided in your return email.
Note: Return shipping costs are the customer’s responsibility unless the item is defective or shipped in error.
2. Refunds
Processing
Once your returned item is received and inspected, we’ll process your refund to the original payment method.
Please allow 7–10 business days for the refund to appear, depending on your payment provider.
Non-Refundable Items
- Shipping, handling, and payment processing fees are non-refundable.
- Used, damaged, or incomplete products may not qualify for a full refund.
3. Exchanges
Eligibility
Exchanges are accepted within 30 days of delivery. Follow the return process, then place a new order for your replacement item.
How to Exchange
- Contact us at 📧 support@autolytecaraudio.com with your exchange request.
- Return the original product following our provided instructions.
- Place a new order for your preferred replacement item through our website.
4. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 7 days of delivery.
- Provide your order number, issue description, and photos (if available).
- We’ll arrange a replacement or full refund, including return shipping where applicable.
5. Contact Us
For any questions about returns, refunds, or exchanges, please contact us at:
📧 Email: support@autolytecaraudio.com
Thank you for shopping with Autolyte Car Audio. Your satisfaction is our priority — we’re here to ensure your car audio experience is smooth, reliable, and exceptional.